"A Lifetime of Riches" by Michael J. Ritt. Soon the direction of the piece took a detour. So many people quote Napoleon Hill or "rework" his material, but few know much about him beyond the legend. What I learned both surprised and frightened me. So, I decided to use this opportunity to pull back the curtain of legend and folklore and introduce you to the real Napoleon Hill. You are in for a surprise if you have not read the biography.
Thursday, May 16, 2013
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When I told him I was from the Chicago area, he talked about his brief stay in “Chi-town” and how much he loves the city.
We can learn so much about people when we slow down long enough to talk with them. We can also learn a lot about ourselves.
Thursday, April 11, 2013
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In my previous post, I described my stay at the StaybridgeSuites in Lincolnshire, Illinois as case study of neglecting attention to detail in customer service. In this article, I contrast an experience in the same town at a different hotel as an example of how to win over a customer for life. The little gestures are the difference between average relationships and outstanding ones, whether in business or in life.
Thursday, March 28, 2013
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I talk a lot about customer service and going the extra mile because as someone who has been in business for many years, I view everything through this lens. This has been no different with my recent travels. Over the last several weeks, I bounced back and forth between two hotels, fell in love with one, and disenchanted with the other. This article is not a hotel review, but a case study of the importance of attention to detail to win over customers. If you have a business, pay close attention.
Thursday, March 7, 2013
What do you when thrust on a team or project where chaos runs amok? Do you "take the bull by the horns" and rest control from those you deem less competent or run for the exits before falling too deep into the abyss? I say neither, for sometimes leadership is not about taking control but being a good follower and team player instead.
Thursday, February 28, 2013
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Friday, February 15, 2013
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In SethGodin's Linchpin, he describes those who become indispensable to such a degree, their organizations cannot live without them. They approach work as an art form, whether they be accountants, lawyers or stay at home moms. I had what was supposed to be a casual catching up dinner with one such individual a few nights ago. Let's call her "Michelle."Soon, dinner morphed into a 5-hour training session on success, and I held on to every word like a student at the feet of a wise professor. The following are the key takeaways from our conversation.